1. Introduction
Openable.io is a trading name of TH3 Design Ltd (company number 07198512), C4DI, Queen Street, Hull, HU1 1UU, which is the data controller for the information described here. Openable.io ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered messaging platform for Shopify stores, or buy and use our Cookie Consent Banner plugin for WordPress.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, business name, and contact details you provide when signing up or requesting early access.
- Store Data: Shopify store information, including order data, customer interactions, and cart activity necessary to power our AI messaging features.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
- Device Information: Browser type, operating system, IP address, and other technical identifiers.
- Purchase and Licence Data: When you buy the Cookie Consent Banner plugin we receive your name, email address and billing country from Stripe, and we generate a licence key linked to your email. When the plugin checks its licence, it sends us your licence key, website address, plugin version and WordPress version so we can deliver updates and support. We never receive your card details.
- Messages you send us: Contact form submissions and early access applications, stored so we can reply.
3. How We Use Your Information
- To provide, operate, and maintain our AI-powered messaging services.
- To personalize and improve your experience on our platform.
- To communicate with you, including sending service updates and marketing communications.
- To analyze usage patterns and optimize platform performance.
- To comply with legal obligations and enforce our terms.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our platform. These currently include Stripe (payments and invoicing), Resend (transactional email), our hosting provider, and, if you consent to analytics cookies, Plausible Analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5. Data Security
We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
8. Cookies
We only set non-essential cookies with your consent, which you give through the banner on your first visit and can change at any time. Our Cookie Policy lists exactly what we use. You can also control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at support@openable.io.